Privacy Policy

1. Information We Collect

Account Information:

• Name, email address, and phone number (optional)
• Account credentials and preferences
• API credentials for third-party services

Property and Guest Data:

• Property information and lock configurations
• Guest reservation details and contact information
• Access code generation and usage logs

Technical Information:

• IP addresses and browser information
• Usage logs and system activity
• Error reports and performance data

2. How We Use Your Information

• Provide and maintain our vacation rental management services
• Generate and distribute access codes to guests
• Synchronize data between property management platforms and smart locks
• Send notifications and system alerts
• Improve our service through analytics and user feedback
• Provide customer support and technical assistance

3. Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties except:

• With your explicit consent
• To integrated services (Hospitable, TTLock) as necessary for service functionality
• When required by law or legal process
• To protect our rights, safety, or property

4. Data Security

We implement appropriate technical and organizational measures to protect your information:

• Encryption of data in transit and at rest
• Secure password hashing and storage
• Regular security audits and updates
• Limited access to personal data by authorized personnel only

5. Data Retention

• Account information: Retained while your account is active
• Activity logs: Automatically purged after 30 days
• Guest data: Retained as long as necessary for service provision
• Backup data: May be retained for up to 90 days

6. Your Rights

You have the right to:

• Access and update your personal information
• Request deletion of your account and associated data
• Export your data in a machine-readable format
• Withdraw consent for data processing where applicable
• File complaints with relevant data protection authorities

7. Cookies and Tracking

We use essential cookies for:

• Session management and authentication
• Security and CSRF protection
• Basic functionality and user preferences

We do not use tracking cookies or third-party analytics.

8. Children's Privacy

Our service is not intended for children under 13. We do not knowingly collect personal information from children under 13.

9. Changes to Privacy Policy

We may update this privacy policy periodically. Significant changes will be communicated via email or through the service.

10. Contact Us

For privacy-related questions or requests, please contact us through your account dashboard or the support channels provided in the application.